Shipping policy

Shipping Policy

Shipping Area

OliSign currently ships only to addresses within the contiguous United States (the 48 adjoining states) and Washington, D.C.

Shipping is not available to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.

Free Shipping

Standard shipping is FREE on all eligible OliSign orders delivered within our available shipping area. No minimum order is required. Available shipping options will be displayed at checkout.

Production & Delivery Time

Most orders are estimated to arrive within 5–8 business days after the order is ready for production. Production begins after all required order information, artwork, and any applicable proof approval have been received.

Production and delivery times are estimates unless a specific delivery date is expressly guaranteed by OliSign.

Orders requiring artwork corrections, design services, customer approval, or additional information may require additional processing time.

Order Tracking

When tracking information is available, it will be provided after your order ships. Tracking information may take some time to update after the carrier receives the shipment.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Please review your shipping information carefully before placing your order.

Orders returned, delayed, or undeliverable because of an incorrect or incomplete address may require additional shipping charges to be reshipped.

Multiple Packages

Depending on the products, quantities, production requirements, or fulfillment location, an order may arrive in more than one package, and packages may arrive separately.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery may be affected by weather, carrier disruptions, peak shipping periods, natural disasters, or other circumstances outside OliSign's reasonable control.

We will assist customers with shipping-related issues when reasonably possible, but carrier delays outside our control do not automatically qualify an order for a refund or reprint.

Damaged or Incorrect Orders

If your order arrives damaged or you believe it was produced incorrectly, please contact OliSign Customer Service through our Contact Us page within 6 business days of delivery. Claims are handled according to our Return & Refund Policy.