FAQ
Frequently Asked Questions
Find answers to common questions about ordering, artwork, digital proofs, production, and shipping.
ORDERING
How do I place an order?
Choose the product you need, select the size, material, quantity, and available finishing options, upload your artwork, and complete checkout.
For complete instructions, please see our How to Order page.
Can I order a custom size?
Yes. Many OliSign products are available in custom sizes. Available size options vary by product.
If you do not see the size you need, contact us before ordering.
Can I change my order after it has been placed?
Contact us as soon as possible if you need to make a change. Changes may affect your digital proof, production schedule, or final price.
After a digital proof has been approved and the order has entered production, changes or cancellations may no longer be possible.
ARTWORK & FILES
What file formats do you accept?
PDF, AI, and EPS are preferred. We also accept common formats such as PSD, TIFF, JPG, and PNG.
For the best print results, we recommend submitting a print-ready PDF whenever possible.
What resolution should my artwork be?
Resolution requirements depend on the product and final print size. Whenever possible, submit high-resolution artwork at the correct dimensions.
Please see our Artwork Guidelines for complete file preparation information.
Do you check my artwork before printing?
Yes. We review submitted artwork for every order to help identify common printing issues such as incorrect dimensions, low resolution, or other obvious file concerns.
This file review is not a full design or proofreading service. Customers remain responsible for final artwork content, spelling, layout, and design accuracy.
What if my artwork is not ready?
Contact us before ordering. Depending on what you need, we may be able to help with basic file preparation or design assistance.
Do you provide artwork templates?
Yes. Templates are available directly on applicable product pages. Visit the product you plan to order and download the template for the appropriate size.
DIGITAL PROOF
Will I receive a digital proof?
Yes. Every order receives a digital proof by email after our file review.
Do I need to approve the digital proof?
Yes. Please carefully review the product, size, spelling, layout, colors, and other order details shown in the proof.
Production will begin only after we receive your approval of the digital proof.
What if I need a change to my digital proof?
Reply to the proof email with the changes you need. We’ll review your request and provide an updated proof when applicable.
Do not approve the proof until all details are correct.
PRINTING & COLOR
What color mode should I use?
CMYK is recommended for print artwork. Files created in RGB may experience color shifts when converted for printing.
Will the printed colors exactly match what I see on my screen?
Screen colors and printed colors can vary because monitors display color differently from printed materials. Exact color matching cannot be guaranteed from screen appearance alone.
Please carefully review the colors and other details shown in your digital proof before approving it.
PRODUCTION & SHIPPING
When does production begin?
Production begins only after your artwork has been reviewed and you have approved your digital proof.
How long does production take?
Production time varies depending on the product, quantity, finishing options, and order requirements.
Any applicable turnaround estimate begins after your digital proof has been approved and the order is ready for production.
How long does shipping take?
Shipping time depends on the destination, product, and available shipping method. Transit time is separate from production time.
Tracking information will be provided when available after your order ships.
Where does OliSign ship?
OliSign currently ships to eligible addresses within the United States. Available shipping options and any applicable restrictions will be shown during checkout.
For more information, please see our Shipping Policy.
Can I track my order?
When tracking is available, tracking information will be provided after your order ships.
OTHER QUESTIONS
What if I need help choosing a product?
Contact us and tell us what you are creating, the size you need, how it will be used, and your desired quantity. We’ll help you determine the most suitable option.
How can I contact OliSign?
Visit our Contact Us page and send us your question or project details. We’ll be happy to help.
Still have questions?
Contact OliSign and we’ll help you find the right solution.
Print with Confidence.