FAQ
Frequently Asked Questions
Find answers to common questions about ordering, artwork, file setup, production, and shipping.
ORDERING
How do I place an order?
Choose the product you need, select the size, material, quantity, and available finishing options, then upload your artwork and complete checkout.
For more details, please see our How to Order page.
Can I order a custom size?
Yes. Many OliSign products are available in custom sizes. Available size options vary by product.
If you do not see the size you need, contact us before ordering.
Can I change my order after it has been placed?
Contact us as soon as possible if you need to make a change. Once an order has entered production, changes or cancellations may no longer be possible.
ARTWORK & FILES
What file formats do you accept?
PDF, AI, and EPS are preferred. We also accept common formats such as PSD, TIFF, JPG, and PNG.
For the best print results, we recommend submitting a print-ready PDF whenever possible.
What resolution should my artwork be?
Resolution requirements depend on the product and final print size. Whenever possible, submit high-resolution artwork at the correct dimensions.
Please see our Artwork Guidelines for more information.
Do you check my artwork before printing?
We review submitted artwork for common printing issues that may affect production, such as incorrect dimensions, low resolution, or other obvious file concerns.
This file review is not a full design or proofreading service. Customers remain responsible for final artwork content, spelling, layout, and design accuracy.
What if my artwork is not ready?
Contact us before ordering. Depending on what you need, we may be able to help with basic file preparation or design assistance.
Do you provide file templates?
Yes. Templates are available directly on applicable product pages. Visit the product you plan to order and download the template for the appropriate size.
PRINTING & COLOR
What color mode should I use?
CMYK is recommended for print artwork. Files created in RGB may experience color shifts when converted for printing.
Will the printed colors exactly match what I see on my screen?
Screen colors and printed colors can vary because monitors display color differently from printed materials. Exact color matching cannot be guaranteed from screen appearance alone.
PRODUCTION & SHIPPING
How long does production take?
Production time varies by product, quantity, finishing options, and order requirements. Estimated turnaround information is provided where applicable.
Production time generally begins after the order and artwork are ready for production.
How long does shipping take?
Shipping time depends on the destination, product, and shipping method. Transit time is separate from production time.
Tracking information will be provided when available after your order ships.
Do you ship throughout the United States?
We ship to customers across the United States. Available shipping methods and any applicable restrictions are shown during checkout.
Can I track my order?
When tracking is available, tracking information will be provided after your order ships.
OTHER QUESTIONS
What if I need help choosing a product?
Contact us and tell us what you are trying to create, the size you need, how it will be used, and your desired quantity. We'll help you determine the most suitable option.
How can I contact OliSign?
Visit our Contact Us page and send us your question or project details. We'll be happy to help.
Still have questions?
Contact OliSign and we'll help you find the right solution.
Print with Confidence.